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Support

Find clear answers about accounts, Pro access, imports, AI planning, subscriptions, privacy, and your travel data. If something still is not right, email us and include your iPhone model and iOS version.

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Quick answers

Do I need an account?

Not for limited local browsing. An account is required before you start a trial, subscribe, restore a subscription, or use server-funded features such as pasted-link imports and AI.

What does Pro unlock?

Pro unlocks creation flows for new Destinations and Trips, supported pasted-link imports, and AI discovery and planning tools. Existing travel data remains available to browse and edit if Pro ends.

What device do I need?

Spotinerary is made for iPhone and requires iOS 26.0 or later. The app is available in English, Spanish, and Brazilian Portuguese.

Where is my travel data?

Travel data is stored locally and synchronized through your iCloud account. Your Spotinerary account, App Store subscription, and local/iCloud travel data are separate.


Account and Pro access

Continue without an account

You can continue into Spotinerary without an account for limited local browsing. Sign in with Apple is required when Spotinerary needs to recognize subscription access or authorize a server-funded operation. Spotinerary requests no name or email scopes from Apple.

What remains available without Pro

You can browse the app and continue working with travel data already on your device. The Pro gate applies to creating new Destinations and Trips, importing from supported pasted links, and using AI features.

Pro plans

Spotinerary Pro subscription options
Plan Reference price Introductory trial
Pro Monthly $9.99 per month 7 days for eligible users
Pro Annual $49.99 per year 7 days for eligible users

These USD amounts are reference prices. The App Store shows the current price for your region before purchase. Trial eligibility is determined by Apple; users who have already used the introductory offer may see the subscription price without a trial. To avoid conversion or renewal, cancel through Apple at least 24 hours before the trial or current billing period ends.


Restore, manage, cancel, or request a refund

Restore a subscription

Open Settings > Subscription in Spotinerary and choose Restore Purchases. Sign in when prompted and use the Apple account that originally made the purchase. Restoring does not create a new charge.

Manage or cancel

In Spotinerary, open Settings > Subscription > Manage Subscription. You can also use iPhone Settings > [your name] > Subscriptions. To avoid the next charge, cancel at least 24 hours before the trial or current billing period ends. Cancellation takes effect at the end of the applicable period, and Pro remains available until then.

Request a refund

Apple processes all purchases and refund requests. Spotinerary cannot issue App Store refunds directly. Visit reportaproblem.apple.com and follow Apple’s instructions.


Pasted-link imports

Choose the link-import action inside Spotinerary and paste a supported public URL. Supported sources include:

Spotinerary retrieves the public source content, prepares the travel places it identifies, and gives you a proposal to review before saving. Link imports require Pro and an account because they use server-funded processing.

You can also save social links as bookmarks without turning them into spots, keeping the original post, its preview, and your notes together inside a Destination.


AI discovery and planning

Pro includes tools to Discover Destinations with AI, Discover Spots with AI, Plan Itinerary with AI, and Plan Transfers with AI. Generated proposals are starting points and may be inaccurate; review anything you rely on.

Why can I only plan 15 days at once?

AI itinerary planning is capped at 15 dated days per generation. The cap applies to one AI request, not to the total length of your Trip or stay. For a longer journey, plan it in additional passes. Single-day planning remains available for long stays.


Privacy, account deletion, and travel data

Analytics and crash diagnostics

In Spotinerary, open Settings > About and use the Help Improve Spotinerary toggle. The toggle controls sharing anonymous usage analytics and crash diagnostics to help improve the app.

Delete your Spotinerary account

Open Settings > Account > Delete Account. A fresh Sign in with Apple confirmation revokes the authorization and deletes the Firebase account.

A minimal pseudonymous record of subscription, transaction, and service usage may be retained for up to 24 months to prevent fraud and abuse, as described in the Privacy Policy.

Account deletion does not cancel an App Store subscription. Manage or cancel the subscription separately through Apple.

Local data remains on the iPhone while the app is installed. iCloud-synced copies are managed separately through Apple's iCloud storage controls.

For full details, read the Privacy Policy. For the conditions governing subscription and app use, read the Terms of Use.


iPhone widgets

Spotinerary includes three widgets: a chosen Destination, a Destination Carousel, and the Current Trip. Tap a widget to open the related content in the app.


Still need help?

Email support@spotinerary.com.br. Describe what happened and include your iPhone model, iOS version, and the part of Spotinerary you were using. Do not send payment-card details or passwords.